The Awarding Board and Scoring Process.

An independent Awarding Board neutral to the Aviation Industry, will determine the winners of the Aviation Awards. Our focus is to deliver a balanced judging assessment from industry leaders who will bring their extensive knowledge, enthusiasm and expertise to the process ensuring that the winning entries are truly outstanding and worthy of receiving an Aviation Industry Award.

The panel is carefully selected to ensure the Awards judging process is fair and objective. The Board are bound by a strict confidentiality agreement and are required to declare any conflict of interest in entries over which they deliberate, in which case that entry will be reallocated. The integrity of this process lies at the very heart of all that we do.

The clarity of the process and principles of independence. No outside sponsorship, payment or external influence is applied to any part of the Survey, making it a most respected Awards.

Our survey is based on measuring customer satisfaction for the Passenger Experience, across both Airport and Onboard environments – including check-in to boarding, onboard seat comfort, cabin cleanliness, food, beverages, staff service and associated travel items.

The Board would be guided by AC Nielsen research and survey outputs. Again we recognise and respect the sensitive nature of the information submitted in the entries. Submissions are not disclosed or discussed outside the judging process. We do not publish the names of companies, organisations or individuals that have not been shortlisted for an Award, nor will we reproduce any information from your entry unless prior permission is given.


1. After the closing date for receiving submissions, all entries will be sent for the first round of review.
2. Entries will be carefully scrutinised with the best selected to go forward to the shortlist for each category.
3. The shortlist of finalists will be published on the Awards website.
4. A survey from AC Nielsen is analyzed.
5. A technical committee presents a report.
6. The Board guided by the Technical Committee will score against predetermined scores collated, with the entrant receiving the highest overall score being declared the winner of that category.
7. The winners will be announced at the Awards ceremony. The Awarding Boards decision is final and no correspondence, telephone, email or communication of any kind will be entered into in relation to decisions reached.